Privacy Policy
Last updated: February 24, 2025
1. Preamble
This Privacy Policy and Legal Notice (hereinafter 'the Policy') aims to inform users of the KEI platform (hereinafter 'the Application') about the collection, use, storage, and protection of their personal data.
KEI is committed to respecting privacy and confidentiality of information, particularly in compliance with:
- General Data Protection Regulation (GDPR – EU 2016/679)
- French Data Protection Act (amended in 2018)
- Any national regulations applicable to KEI users in the European Union and Africa.
By using KEI, the user agrees to this policy and the data processing described herein.
2. Legal Notices
2.1 Application Publisher
Company Name: Korv ConsultingLegal Form: S.A.S Head Office: 21 Rue des Figuiers Blancs 95100 ArgenteuilRCS: Pontoise B 902936798 SIRET Number: 902 936 798 00013 VAT Number: FR 46 902936798 Publication Director: Valaire KOUAMPhone: +33 9 81 30 22 25 Contact Email: sales@kei-app.com Photo credits: IStock, personal collection2.2 Hosting Provider
OVH Hosting: SAS with capital of €10,069,020 APE Code 2620Z VAT Number: FR 22 424761419 section_2.hosting.ovh.rscHead Office: 2 rue Kellermann - 59100 Roubaix – FranceAWS Amazon Amazon Web Services EMEA SARL38 avenue John F. Kennedy L-1855 Luxembourg3. Personal Data
Each user agrees to provide accurate information and update it if necessary. The personal data provided is used solely for contract execution, advertising and promotional purposes, as well as for the technical administration of the site or our product.
3.1 Data Provided by the User
When registering and using KEI, we collect:
- Identity data, including first and last name.
- Contact details, including email address, phone numbers, and address.
- Financial data, including banking details and payment card information (via a third-party provider, Stripe).
- Transaction data, including details of payments made or received, as well as products and services purchased or sold.
- Profile data, including username and password for our services, past purchases or orders, support requests, content shared via our platform, information shared on social networks, interests, preferences, comments, and survey responses.
- Marketing and communication data, including preferences for receiving marketing communications from us and third parties, as well as communication preferences.
- Usage data, including generated documents (inspection reports), electronic signatures, photos, comments.
- Marketing and communication data, including your preferences regarding receiving marketing communications from us and third parties, as well as your communication preferences.
3.2 Automatically Collected Data
In addition to the data provided by users in the profile, KEI may record information during an internet connection, even without logging into the site, for purely statistical and anonymous purposes, such as:
- Technical data, including IP address, login data, browsing session and geolocation, device and network information, statistics on viewed pages and sessions, acquisition sources, search queries, browsing behavior, site interactions, browser type, operating system type, and internet service provider domain.
4. Purposes and Legal Bases of Processing
KEI processes data for
| Purpose of Use | Type of Data | Legal Basis for Processing |
|---|---|---|
| Creation and management of user accounts | Identity data, Contact details, Profile data | Contract |
| Purchase and management of credits/tickets and subscriptions | Identity data, Contact details, Profile data, Financial data, Transaction data | Contract |
| Execution of property inspections | Identity data, Contact details, Profile data, Usage data | Contract |
| Service improvement and usage analysis | Identity data, Contact details, Transaction data, Usage data, Technical data | Legitimate Interest |
| For advertising and marketing purposes, including sending promotional information. To contact and communicate with you regarding any request. | Identity data, Contact details, Transaction data, Usage data, Technical data, Marketing data | Legitimate Interest |
| Compliance with legal, tax, and accounting obligations | All relevant personal data | Legal Obligation |
5. Data Sharing
KEI implements all necessary actions to ensure the protection, integrity, and confidentiality of users' personal data.KEI takes all necessary technical and organizational actions to prevent unauthorized third-party access. If data is transmitted via the Internet, we cannot guarantee complete security. Therefore, we recommend transmitting confidential information via postal mail or telephone. Sending sensitive information over the Internet is at your own risk.If personal data is stored with third parties, it may be processed or stored on servers outside your country or region of residence. The level of data protection may vary depending on the jurisdiction of your residence. Consequently, data may be subject to access requests from governments, regulatory bodies, courts, or public authorities in these regions. We ensure that all necessary safeguards are implemented in compliance with applicable laws, requiring service providers to maintain a level of protection equivalent to that within the European Union.KEI does not sell or rent user data. However, we share certain information with:
- Service providers (Hosting, Payment, Technical Support)
- Legal authorities in case of regulatory or judicial obligations
- Authorized users (e.g., sharing a property inspection with a Landlord or Tenant)
6. Data Security
KEI implements advanced security measures:
- Encryption of data in transit and at rest
- Strict access controls to prevent unauthorized access
- Secure backups to prevent data loss
- Audits and monitoring to detect potential security vulnerabilities
7. User Rights – Access, Rectification, and Deletion
Stored personal data is deleted if you revoke your consent (unless legal, statutory, or contractual retention periods apply) or if storage is no longer necessary for the intended purpose. By law, data may be restricted rather than deleted if necessary.
In accordance with the GDPR, each user has the following rights:
- Right of Access: Obtain a copy of personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request data deletion (unless legally required to retain)
- Right to Data Portability: Receive data in a usable format
- Right to Object and Restrict Processing: Limit certain data processing activities
8. Cookies and Tracking Technologies
KEI uses cookies and other tracking technologies to improve services and for marketing purposes:
- Ensure proper application functionality
- Enhance user experience
- Analyze performance and audience
Google Analytics
Google Analytics uses 'cookies' to analyze your website usage. Data collected by the cookie (including your IP address) is transmitted to a Google server in the United States where it is stored. Google processes this information to analyze website usage, generate reports, and provide additional related services. Google may also share this information with third parties if required by law or if third parties process data on Google's behalf.google_analytics.user.consent
These cookies prevent users from re-entering information on each visit. Users can manage preferences in browser settings, but this may disrupt certain site functions.